Refunds

1. Refunds

1. 1.1Money from a deal that did not happen goes back to the buyer’s available balance. An administrator makes the refund after checking the deal or deciding a dispute. A second refund of the same deal does not create another ledger entry.
2. 1.2Payment for an ArcanaStyle service stays held until the order is marked done. If the service is not done, an administrator returns the sum to available balance.
3. 1.3Unspent available balance, including a top-up, is withdrawn by a request on the withdrawal page. An administrator checks and processes it. Held money cannot be withdrawn.
4. 1.4The site does not refund a card payment automatically through the cashier. The page the payment service sends a person back to does not create a ledger entry by itself.